blob: 8a3801fcf1d98987b85930d9d1e7b4f32ff5982c (
plain) (
blame)
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53
54
55
56
57
58
59
60
61
62
63
64
65
66
67
68
69
70
71
72
73
74
75
76
77
78
79
80
81
82
83
84
85
86
87
88
89
90
91
92
93
94
95
96
97
98
99
100
|
/**
* $Revision$
* $Date$
*
* Copyright 2003-2007 Jive Software.
*
* All rights reserved. Licensed under the Apache License, Version 2.0 (the "License");
* you may not use this file except in compliance with the License.
* You may obtain a copy of the License at
*
* http://www.apache.org/licenses/LICENSE-2.0
*
* Unless required by applicable law or agreed to in writing, software
* distributed under the License is distributed on an "AS IS" BASIS,
* WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.
* See the License for the specific language governing permissions and
* limitations under the License.
*/
package org.jivesoftware.smackx.workgroup.agent;
import org.jivesoftware.smackx.workgroup.packet.Transcript;
import org.jivesoftware.smackx.workgroup.packet.Transcripts;
import org.jivesoftware.smack.PacketCollector;
import org.jivesoftware.smack.SmackConfiguration;
import org.jivesoftware.smack.Connection;
import org.jivesoftware.smack.XMPPException;
import org.jivesoftware.smack.filter.PacketIDFilter;
/**
* A TranscriptManager helps to retrieve the full conversation transcript of a given session
* {@link #getTranscript(String, String)} or to retrieve a list with the summary of all the
* conversations that a user had {@link #getTranscripts(String, String)}.
*
* @author Gaston Dombiak
*/
public class TranscriptManager {
private Connection connection;
public TranscriptManager(Connection connection) {
this.connection = connection;
}
/**
* Returns the full conversation transcript of a given session.
*
* @param sessionID the id of the session to get the full transcript.
* @param workgroupJID the JID of the workgroup that will process the request.
* @return the full conversation transcript of a given session.
* @throws XMPPException if an error occurs while getting the information.
*/
public Transcript getTranscript(String workgroupJID, String sessionID) throws XMPPException {
Transcript request = new Transcript(sessionID);
request.setTo(workgroupJID);
PacketCollector collector = connection.createPacketCollector(new PacketIDFilter(request.getPacketID()));
// Send the request
connection.sendPacket(request);
Transcript response = (Transcript) collector.nextResult(SmackConfiguration.getPacketReplyTimeout());
// Cancel the collector.
collector.cancel();
if (response == null) {
throw new XMPPException("No response from server on status set.");
}
if (response.getError() != null) {
throw new XMPPException(response.getError());
}
return response;
}
/**
* Returns the transcripts of a given user. The answer will contain the complete history of
* conversations that a user had.
*
* @param userID the id of the user to get his conversations.
* @param workgroupJID the JID of the workgroup that will process the request.
* @return the transcripts of a given user.
* @throws XMPPException if an error occurs while getting the information.
*/
public Transcripts getTranscripts(String workgroupJID, String userID) throws XMPPException {
Transcripts request = new Transcripts(userID);
request.setTo(workgroupJID);
PacketCollector collector = connection.createPacketCollector(new PacketIDFilter(request.getPacketID()));
// Send the request
connection.sendPacket(request);
Transcripts response = (Transcripts) collector.nextResult(SmackConfiguration.getPacketReplyTimeout());
// Cancel the collector.
collector.cancel();
if (response == null) {
throw new XMPPException("No response from server on status set.");
}
if (response.getError() != null) {
throw new XMPPException(response.getError());
}
return response;
}
}
|
