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| <div class="chapter" title="Chapter 9. Support"> |
| <div class="titlepage"> |
| <div> |
| <div> |
| <h2 class="title"> |
| <a name="Support"></a>Chapter 9. Support</h2> |
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| </div> |
| </div> |
| <div class="toc"> |
| <dl> |
| <dt> |
| <span class="section"><a href="Support.html#Issues">Issues</a></span> |
| </dt> |
| <dd> |
| <dl> |
| <dt> |
| <span class="section"><a href="Support.html#General_Support.2C_Questions_and_Discussion">General Support, Questions and Discussion</a></span> |
| </dt> |
| <dt> |
| <span class="section"><a href="Support.html#View_Existing_Bugs_and_Feature_Requests">View Existing Bugs and Feature Requests</a></span> |
| </dt> |
| <dt> |
| <span class="section"><a href="Support.html#File_a_Bug">File a Bug</a></span> |
| </dt> |
| <dt> |
| <span class="section"><a href="Support.html#Discuss_AMP_Development_and_Project">Discuss AMP Development and Project</a></span> |
| </dt> |
| </dl> |
| </dd> |
| <dt> |
| <span class="section"><a href="Support.html#Other_Contacts">Other Contacts</a></span> |
| </dt> |
| <dd> |
| <dl> |
| <dt> |
| <span class="section"><a href="Support.html#Professional_Support">Professional Support</a></span> |
| </dt> |
| <dt> |
| <span class="section"><a href="Support.html#Media_and_Private_Communications">Media and Private Communications</a></span> |
| </dt> |
| </dl> |
| </dd> |
| <dt> |
| <span class="section"><a href="Support.html#Get_Involved">Get Involved</a></span> |
| </dt> |
| <dd> |
| <dl> |
| <dt> |
| <span class="section"><a href="Support.html#Improve_this_Documentation.21">Improve this Documentation!</a></span> |
| </dt> |
| <dt> |
| <span class="section"><a href="Support.html#Contribute_to_AMP">Contribute to AMP</a></span> |
| </dt> |
| </dl> |
| </dd> |
| </dl> |
| </div> |
| <div class="section" title="Issues"> |
| <div class="titlepage"> |
| <div> |
| <div> |
| <h2 class="title" style="clear: both"> |
| <a name="Issues"></a>Issues</h2> |
| </div> |
| </div> |
| </div> |
| <p>Eclipse and the AMP project have a mandate for open communication. Please note that unless you are a customer of an AMP project contributor we will not respond to direct requests for support. We |
| <span class="italic">will</span> make every effort to support your use of AMP in the following ways: |
| </p> |
| <div class="section" title="General Support, Questions and Discussion"> |
| <div class="titlepage"> |
| <div> |
| <div> |
| <h3 class="title"> |
| <a name="General_Support.2C_Questions_and_Discussion"></a>General Support, Questions and Discussion</h3> |
| </div> |
| </div> |
| </div> |
| <p>The |
| <a class="ulink" href="http://www.eclipse.org/forums/index.php?t=thread&frm_id=17&S=f4fa6cb31327772a3b626dc409db409b" target="_new">Agent Modeling Platform Newsgroup</a> is the place to discuss or get support for any of the Eclipse AMP tools. Don't hesitate to ask questions about model implementation or bring up more general topics for discussion. |
| </p> |
| </div> |
| <div class="section" title="View Existing Bugs and Feature Requests"> |
| <div class="titlepage"> |
| <div> |
| <div> |
| <h3 class="title"> |
| <a name="View_Existing_Bugs_and_Feature_Requests"></a>View Existing Bugs and Feature Requests</h3> |
| </div> |
| </div> |
| </div> |
| <p>If you have a problem or idea for improvement, there's a good chance that its already been discovered. To avoid duplication, please check the current bugs before filing a new bug report or feature request.</p> |
| <p> |
| |
| <a class="ulink" href="https://bugs.eclipse.org/bugs/buglist.cgi?query_format=advanced&short_desc_type=allwordssubstr&short_desc=&product=AMP&long_desc_type=allwordssubstr&long_desc=&bug_file_loc_type=allwordssubstr&bug_file_loc=&status_whiteboard_type=allwordssubstr&status_whiteboard=&keywords_type=allwords&keywords=&emailtype1=substring&email1=&emailtype2=substring&email2=&bugidtype=include&bug_id=&votes=&chfieldfrom=&chfieldto=Now&chfieldvalue=&cmdtype=doit&order=Reuse+same+sort+as+last+time&field0-0-0=noop&type0-0-0=noop&value0-0-0=" target="_new">Search Existing Bugs</a> |
| |
| </p> |
| </div> |
| <div class="section" title="File a Bug"> |
| <div class="titlepage"> |
| <div> |
| <div> |
| <h3 class="title"> |
| <a name="File_a_Bug"></a>File a Bug</h3> |
| </div> |
| </div> |
| </div> |
| <p>This may sound obvious, but if something doesn't work as it should, the only way that we're going to find out is if someone reports it. All AMP related bugs or feature requests should use the Eclipse Bugzilla.</p> |
| <p> |
| |
| <a class="ulink" href="https://bugs.eclipse.org/bugs/enter_bug.cgi?product=AMP&rep_platform=All&op_sys=All" target="_new">File a Bug or Feature Request</a> |
| |
| </p> |
| </div> |
| <div class="section" title="Discuss AMP Development and Project"> |
| <div class="titlepage"> |
| <div> |
| <div> |
| <h3 class="title"> |
| <a name="Discuss_AMP_Development_and_Project"></a>Discuss AMP Development and Project</h3> |
| </div> |
| </div> |
| </div> |
| <p>All discussion about software development, design and project management issues take place on the AMP dev-list. If you're interested in contributing to the AMP project, this is a good place to contact us. |
| <a class="ulink" href="https://dev.eclipse.org/mailman/listinfo/amp-dev" target="_new">https://dev.eclipse.org/mailman/listinfo/amp-dev</a>. |
| </p> |
| </div> |
| </div> |
| <div class="section" title="Other Contacts"> |
| <div class="titlepage"> |
| <div> |
| <div> |
| <h2 class="title" style="clear: both"> |
| <a name="Other_Contacts"></a>Other Contacts</h2> |
| </div> |
| </div> |
| </div> |
| <div class="section" title="Professional Support"> |
| <div class="titlepage"> |
| <div> |
| <div> |
| <h3 class="title"> |
| <a name="Professional_Support"></a>Professional Support</h3> |
| </div> |
| </div> |
| </div> |
| <p>The AMP project developers -- among the most experienced developers of agent models and tools anywhere -- are naturally the best source for Agent Modeling development, support and training. Please feel free to contact the project lead or other project contributors directly to discuss professional support options.</p> |
| </div> |
| <div class="section" title="Media and Private Communications"> |
| <div class="titlepage"> |
| <div> |
| <div> |
| <h3 class="title"> |
| <a name="Media_and_Private_Communications"></a>Media and Private Communications</h3> |
| </div> |
| </div> |
| </div> |
| <p>For project related but non-public communications such as media enquires or potential project sponsorship, please contact Miles Parker, the Eclipse AMP project lead, at amp_enquiry@metascapeabm.com. (Requests for support and other communications to this address will be ignored.)</p> |
| </div> |
| </div> |
| <div class="section" title="Get Involved"> |
| <div class="titlepage"> |
| <div> |
| <div> |
| <h2 class="title" style="clear: both"> |
| <a name="Get_Involved"></a>Get Involved</h2> |
| </div> |
| </div> |
| </div> |
| <p>If you find this tool valuable, please be aware that most of its development occurred through volunteer contributions from individuals and companies that have received no direct funding. You can support continual development efforts financially by purchasing related software tools from companies and organizations that help develop it, including funding for developer time in grant proposals. You can support the Eclipse platform in general by becoming a member organization of Eclipse. But the most important thing that you can contribute is your own time and enthusiasm, either through directly contributing to AMP or by promoting its use in blogs and other social media. For more detailed information about contributing to AMP, the following sections.</p> |
| <div class="section" title="Improve this Documentation!"> |
| <div class="titlepage"> |
| <div> |
| <div> |
| <h3 class="title"> |
| <a name="Improve_this_Documentation.21"></a>Improve this Documentation!</h3> |
| </div> |
| </div> |
| </div> |
| <p>This documentation was produced using the excellent Eclispe integrated Mylyn documentation tools. Please see |
| <a class="ulink" href="http://wiki.eclipse.org/AMP/Building" target="_new">this page</a> for how to help with documentation. |
| </p> |
| </div> |
| <div class="section" title="Contribute to AMP"> |
| <div class="titlepage"> |
| <div> |
| <div> |
| <h3 class="title"> |
| <a name="Contribute_to_AMP"></a>Contribute to AMP</h3> |
| </div> |
| </div> |
| </div> |
| <p>Please see this document for some things that we could use help on: |
| <a class="ulink" href="http://wiki.eclipse.org/AMP/Getting_Involved" target="_new">our wiki</a>. But the best thing is to look at the bugzilla. Find bugs that you can help with, or add your own ideas for helpful features. |
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