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<html>

<head>
<title>Support</title>
<link href="../../book.css" rel="stylesheet" type="text/css">
</head>

<body>
		<h1>Product Support</h1>
			<table border="0" width="800" cellspacing="0" cellpadding="5">
				<tr>
					<td valign="top" width="800">We understand that sometimes 
					time is of the essence, or you just need more guidance than 
					our manuals and examples provide. We have worked hard to put 
					together a series of support options to help you as promptly 
					and as thoroughly as you need.<p><b>For support details, see 
					the sections of this page:</b></p>
					<ul>
						<li><a href="#contact">Requesting technical support&nbsp;&raquo;</a>  
						</li>
						<li><a href="test_cases.html">Reproducible Test cases&nbsp;&raquo;</a>  
						</li>
						<li><a href="#bug-found">Bugs and bug reports&nbsp;&raquo;</a>
						</li>
						<li><a href="#support-form">Support Form&nbsp;&raquo;</a>
						</li>
						<li><a href="../error_reporting.html">Error Reporting&nbsp;&raquo;</a></li>
					</ul>
			<a id="contact" name="contact"></a>
					<h2>Requesting Technical Support</h2>
			<p>The 
			quickest mechanism for requesting support is to use the <b>
			<a href="../error_reporting.html">Error Reporting</a></b> 
			system included within the product. Just click the <b>Create Report</b> button and 
			submit the case to the <strong>
<a href="http://eclipse.org/forums/index.php?t=thread&amp;frm_id=214">
WindowBuilder forum</a></strong> or bug tracking system (<strong><a href="https://bugs.eclipse.org/bugs/">Bugzilla 
&gt; Tools &gt; WindowBuilder</a></strong>)..</p>
					<p>If you are unable to use the <b>
					<a href="../error_reporting.html">Error Reporting</a></b> 
			system, please include our <a href="#support-form">support form</a> with the 
			product name, version and platform with any forum 
			support requests. In addition, please be sure to provide the details 
			on your operating system and/or development environment. Your 
			questions should be concise and restricted to a single incident or 
			request. If you have any <a href="test_cases.html">code</a> which may be relevant to the problem 
			please include it. Example <a href="test_cases.html">code</a> that illustrates the problem is 
			especially welcome (and often leads to a quicker resolution) as are 
			debug logs generated in the event of a system exception.</p>
			<a id="bug-found" name="bug-found"></a>
			<h2>What if I think I've found a bug?</h2>
			<p>We appreciate the help of our users in identifying 
			bugs in our software. Bugs are an inconvenience to all of us, but 
			unfortunately the reality of software development. We accept bug 
			reports, using the form below, via email, fax or phone. If an 
			exception occurs within the product, you may also use the
			<a href="../error_reporting.html">error reporting</a> 
			option.</p>
			<a id="support-form" name="support-form"></a>
			<h2>Support Form</h2>
			<p>Example Support Form</p>
			<div class="sidebar">
				<dl>
					<dd>Product name: WindowBuilder </dd>
					<dd>Edition: 1.6.0</dd>
					<dd>OS Name/Version: Windows 7</dd>
					<dd>Priority: Standard</dd>
					<dd>Eclipse Log Attached: Yes</dd>
				</dl>
			</div>
			<p>Please submit all support requests with the following information 
			along with a description of the problem and your expectations, steps 
			to reproduce the problem, detailed error messages, your Eclipse 
			&quot;.log&quot; file (found in your &lt;workspace&gt;/.metadata directory), and 
			<a href="test_cases.html">code samples</a> as appropriate. Please 
			include any other technical information that you think might be 
			helpful to us in our efforts to resolve the problem.</p>
			<p>Priorities are:</p>
			<ul>
				<li>Low: minor impact, resolution desired but not required 
				</li>
				<li>Standard: resolution needed, but can continue working 
				project 
				</li>
				<li>High: work substantially impaired, deadline is near, etc. 
				</li>
				<li>Critical: system down, deadline imminent, etc. </li>
			</ul>
			<p>Format of the support form: </p>
			<ul>
				<li>Product name: 
				</li>
				<li>Version: 
				</li>
				<li>OS Name/Version: 
				</li>
				<li>Priority: Low/Standard/High/Critical 
				</li>
				<li>Eclipse Log Attached: Yes/No</li>
			</ul>
					</td>
				</tr>
				</table>
			</body>
</html>

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